New Online HCBS Waitlist Dashboard Helps Families Track Waiver Status
Navigating Indiana’s Medicaid Waiver programs can sometimes feel overwhelming, especially when it comes to understanding your placement on a waitlist. To make this process easier, the Indiana Family and Social Services Administration (FSSA) has launched a new Online HCBS Waitlist Dashboard—a user-friendly tool that allows individuals, families, and advocates to check waitlist status and verify contact information for three key waivers: the Health and Wellness Waiver, the PathWays Waiver, and the Family Supports Waiver.
What Is the Online HCBS Waitlist Dashboard?
The Online HCBS (Home and Community-Based Services) Waitlist Dashboard is a secure digital platform designed to provide transparency and convenience for individuals seeking support through Indiana’s waiver system. It is available at ddrsprovider.fssa.in.gov.
This dashboard allows you to:
Confirm if an individual is on the waitlist for the Health and Wellness, PathWays, or Family Supports waiver
Verify that contact information is accurate and up to date
Submit corrections or inquiries directly to FSSA through the site
Why This Resource Matters
The new dashboard is a valuable step toward improving communication between families, service recipients, and the Indiana Bureau of Disabilities Services (BDS). Instead of waiting on paper confirmation or phone follow-ups, families can now access real-time status updates, reducing uncertainty and ensuring that no one misses important notifications due to outdated contact information.
What You Need to Access the Dashboard
To look up an individual’s placement on the waitlist, you’ll need:
The last 4 digits of the individual's Social Security number or the individual's Medicaid identification number (RID)
First and last name
Date of birth
This information helps verify the requestor’s identity while keeping sensitive information secure.
Common Questions Answered
Is the information on this site secure?
Yes. The dashboard requires multiple pieces of identifying information before displaying any personal data, ensuring that access remains protected.
What if the individual’s information doesn’t show up?
Start by double-checking the entered information for accuracy. If the issue persists, use the on-screen email feature to contact the FSSA Help Desk for assistance.
Why does my name appear under DART or Integrated Management Portal?
Individuals who have contacted the Bureau of Disabilities Services (BDS) for support are tracked through the DART system. Those seeking placement on the Health and Wellness or PathWays waivers will be listed under the Integrated Management Portal. It is possible—and normal—for someone to appear in both systems if they’ve applied for multiple types of support.
Access the Dashboard and User Guide
You can visit the Online HCBS Waitlist Dashboard now at ddrsprovider.fssa.in.gov
A step-by-step guide to using the dashboard is also available on the site to walk you through the process and help answer additional questions.
Stay Informed, Stay Prepared
At New Beginnings Behavior Intervention Services, we know how important it is for individuals and families to stay informed and empowered when navigating services like the Medicaid Waiver program. This new dashboard is a simple yet powerful tool to help you stay organized and connected as you wait for vital services.
Have questions about the waiver process or how behavior support services fit into your care plan? Contact Us today for guidance and support.